Refunds and Returns Policy
Last Updated: 13th December, 2023
Welcome to Wellness Optic Solutions! We aim to provide you with quality blue light blocking glasses to enhance your wellness. If for any reason you are not satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your satisfaction.
1. Returns
a. Eligibility: To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Returns are accepted within 30 days from the date of purchase.
b. Initiating a Return: To initiate a return, please contact our customer support team at pascalvictor06@gmail.com within the specified return period. Include your order number and reason for the return. Our team will guide you through the return process.
c. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
2. Refunds
a. Processing Refunds: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [X] business days via the original method of payment.
b. Non-Refundable Items: Certain items are non-refundable, including gift cards, clearance items, or products not in their original condition.
3. Contact Information
For any inquiries, assistance with returns, or questions regarding our Refunds and Returns Policy, please contact our customer support team at:
Email: pascalvictor06@gmail.com Address: K7 Central Link Road, Accra